Refunds and cancellation.

Setup: 30-day fix-it guarantee

If, within 30 days of hand-over, a part of what we agreed in the Setup scope does not work as described, tell us at hello@hotelhand.ai. We fix it free of charge. If we cannot fix it within a further 14 days, we refund the part of the price attributable to that item. Changes to third-party platforms after hand-over are covered by Managed, not by the guarantee.

Club

Monthly memberships can be cancelled at any time; access continues to the end of the paid month and no further charge is made. Yearly memberships run for the year paid and are not refunded pro rata, except where the 14-day withdrawal right applies. The founding price is tied to continuous membership and is lost if the membership lapses.

Managed

Cancel at any time for the next month by email. The current month is not refunded.

EU consumers: 14-day withdrawal

If you buy as a consumer in the EU, you may withdraw from a distance contract within 14 days without giving a reason by email to hello@hotelhand.ai. If you asked us to start the service within those 14 days, you pay a proportionate amount for what was performed before withdrawal, and the right lapses once the service has been fully performed with your prior express consent.

How refunds are paid

To the original payment method within 14 days of our confirmation. Bank-transfer payments are refunded to the paying account.